My policy for a mutually happy trade.

Shipping

All orders include the cost of shipping, shown at the checkout, unless otherwise stated. made by rofa ship by a trackable courier service such as Royal Mail Special Delivery or Interlink Express. I ship within 21 days of your purchase, usually sooner.

Please note: Deliveries to Highlands and Islands (including the area to the north of a line drawn between Glasgow and Edinburgh) may incur a surcharge over and above normal delivery rates. If this applies, I will contact you to ask for your approval of the revised rate before processing your order.


Returns and Refunds

Exchange and refunds must be conducted within 14 days of delivery, after this made by rofa cannot give a refund or exchange. This does not affect your statutory rights. You must keep your purchase in exactly the condition it was received using the same protective packaging if you wish to return it for a refund.

To return a purchase, please post it back by registered post to Rob Fawcett, 44 Forest Lane, Stratford, London E151HA, UK - it must be a "signed for"-delivery.

However, please contact me at shop@rofa.co.uk directly before any returns.